Refund and Returns Policy

Refunded to the original form of payment. If the request for a refund is approved, you will be issued a refund minus a 25% restocking fee plus the shipping cost. All returns must be in original condition with packaging intact. For Order Return inquiries, please email [email protected]. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.

Refunds (If applicable)

Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time. We will initiate a refund to the payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 10-12 business days, depending on your card issuer’s policies. Items for medical or personal care are non-returnable. For Order Refund inquiries, please email [email protected]. If for any reason, your refund is not fully processed due to merchant issues, we will only issue the refund via bank transfer. We do not issue refunds via CashApp, PayPal, Wise, Payoneer, Venmo, or similar.

Reserved Rights Regarding Refunds

IMPORTANT: Once a return is initiated, your items have 10 days to arrive in our warehouse. Suppose your items do not arrive within that time frame. In that case, we reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or Potential fraudulent or criminal activity.

Exchanges

Because we can’t ensure the item required will be available by the time returned items come back to the warehouse, except in very limited circumstances, we are unable to accommodate exchanges.

Returns Shipping Cost Exceptions

For apparel and clothing items only – If you for any reason ordered an item in the wrong size or just changed your mind and wish to return it, you will be charged the cost of the return plus a 30% restocking fee. If you receive a refund, the cost of return shipping and restocking fees will be deducted from your refund. Before you complete your purchase, please be sure to review the sizing chart for more information on how to order your garments in the correct size.

My order arrived damaged or it’s missing.

If you receive a broken, damaged, defective, or incorrect item, please report to us within 30 days of delivery with a photo of the item, and we will issue you a replacement item or a complete refund. Suppose your order appears to be missing but your tracking information indicates your order was delivered. In that case, we recommend that you contact your local carrier to confirm if the item was delivered. For Order Return inquiries, please email [email protected].

Sale Items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded or canceled.

Contact Us

If you have any questions, comments, or concerns about this Return and Refund Policy, please contact us by email at [email protected].